Orientation Help
Troubleshooting
Before/During Registration
If you are having issues registering for orientation , make sure you have done the following:
- received an acceptance letter from Clayton State with an offer of admission for your intended term of entry
- correctly entered your full name, birthdate, and email address as it appears on your admissions application. (Typos will cause errors.) Don't remember which email address you used? Log in to the Clayton State application portal and view your profile.
If you require additional registration assistance, feel free to contact our Orientation Student Helpdesk. We are happy to help.
To best assist you, please share the following details:
- your full name
- your Laker ID
- a description of the issue and the date you experienced it
- a screenshot of the webpage where you encountered the error
The lookup error occurs when the system cannot match your student account with the information entered on the Orientation registration form. This error could be caused by incorrect typing of your Laker ID, or it could be because of an ineligible application status or student type.
Use this guide to troubleshoot:
| Problem | Solution |
|---|---|
| Incorrect Laker ID | Be sure you have typed your Laker ID correctly. Remove any extra spaces between characters or at the end of the text you entered. Don't know your Laker ID? Look it up here. |
| Ineligible Application Status | Check your application status. Only admitted students are eligible to register for Orientation, starting the day after their admission decision date. |
| Ineligible Student Type | Orientation registration is open to new freshman, transfer, and nontraditional undergraduate students only. Graduate students, transient students, post-baccalaureate students, readmitted students, and Dual Enrollment students are not required to complete undergraduate orientation. Ineligible students may still view the Orientation modules. |
After Registration
If you registered for an orientation session AND did not receive a confirmation email within 48 hours, there may be an issue with your registration.
Contact our Orientation Student Helpdesk with the following details:
- your full name,
- your Laker ID, and
- the date you attempted registration
The following materials and information are optional but will also help us troubleshoot the issues you're experiencing:
- a description of the browser you used to register,
- any screenshots of the payment confirmation webpage, or
- any screenshots of the event registration confirmation webpage
You can find the orientation modules right on our website. They're available in several spots to make things easy for you.
If you've already registered for orientation, you can also refer to your confirmation email from orientation@clayton.edu for a direct link to your orientation modules and quiz. Just click the "Begin Modules" to get started.
After you've gone through the modules, don’t forget to complete and submit the quiz included in the same email. This final step is crucial to completing your orientation successfully!
- Double-check your Laker ID for typos. Errors will cause issues. Don't know your Laker ID? Look it up here.
- If you've verified your Laker ID is correct but still see the error message, contact us. We are here to help!
Check your inbox regularly, you will also be emailed orientation follow-up messages with information about next steps.
Your orientation is considered complete once you've successfully met all the requirements for your specific format:
- Learn more about completing HYBRID orientation.
- Learn more about completing ONLINE orientation.
Still Need Help?
Check out Orientation FAQs for a list of answers to some commonly asked questions we've received about orientation. Don't see what you're looking for?
Feel free to contact our Orientation Student Helpdesk. We are happy to help answer any questions about New Student Orientation that you or your family may have. To best assist you, please share the following details:
- your full name
- your Laker ID
- a description of the issue and the date you experienced it
- a screenshot of the webpage where you encountered the error (if applicable)
Accommodations
To ask questions about accessibility or request accommodations, please contact Disability Services.