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About the HUB

What is the HUB?

The HUB is the high performance front-line help desk providing support to the CSU community.1

Service Counter

The Service Counter is located on the first floor of the University Center and provides service to students, faculty, and staff.

The Service Counter provides the following services:

  • Hardware repair/replacement2
  • Software/Operating System troubleshooting
  • Email issues
  • Virus/malware removal

The Technology Center

This location is on the first floor of the Library in L-125, and is available to all currently enrolled students.

Technology Center provides the following services:

  • Software and Operating System installations
  • Software/Operating System troubleshooting
  • Instructional assistance with school related software.
  • Scanner available for student use.

The following licensed software is available to currently enrolled students and included in the technology fee:

  • Microsoft Office for Windows (currently installing Office 365 via Microsoft's Software Portal)
  • Microsoft Office for Mac (currently installing Office for Mac 2011 via Microsoft's Software Portal)
  • Microsoft Windows 7 Professional
  • SmartPrint 

The HUB will also assist students with installing:

  • Course specific software
  • Freeware utilities/software

Important information about student laptops and software. Please read carefully.

The HUB supports and installs software on one laptop only. For a full description of services provided by the HUB, please see our Service Level Guidelines.

1The HUB can provide technical assistance with math-related software but cannot provide instructional assistance with math-related software. 2The HUB’s ability to provide hardware repair/replacement depends on several factors (1) warranty; (2) manufacturer; (3) owner permission – See Service Level Guidelines for more detailed explanation.