Welcome back for another Academic Year! I find this to be the most exciting time of the year.
OITS is announcing a new model of support for classroom technology problems. No longer will you, the faculty, have to determine if you should call the HUB, CID or Media support. If you have a problem with technology in the classroom, there is only one number to call – Extension 4362.
This number is posted in all of the classrooms. The people answering the calls will try to help you over the phone and if that is not successful, they will determine who can help you and dispatch the proper team. Please limit the use of this number to issues in classrooms. For all other issues, continue to call Extension 4357.
Once again – Extension 4362 for ALL classroom technology problems.
We hope this change allows you to better focus on educating our students instead of worrying about technology. If you have any questions or concerns, please feel free to call me at Extension 4351.
Interim CIO/Vice President, Information Technology and Services