NEGOTIATION AND CONFLICT MANAGEMENT
This course will explore the concept of negotiation in both the national and international environments. Attention will be paid to topics such as strategies and tactics, nonverbal communication, and ethical and cultural aspects. Other forms of dispute resolution used in business, such as mediation and arbitration will also be addressed, and the design of conflict management programs will be examined.
T & TH 12:45 PM - 2:00 PM Room B-10 lecture Hall
REQUIRED TEXTBOOK AND MATERIALS:
Essentials of Negotiation (5th Edition); Roy J. Lewicki, Bruce Barry, and David M. Saunders (McGraw-Hill).
Thomas Kilmann Conflict Mode Instrument, www.cpp.com
PLEASE NOTE: Students must stop by the College of Business and pay a $20 licensing fee (in cash) to the Administrative Assitants in order to participate in the role-plays.