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Student Support Services

Whether on campus or at home, every Clayton State student is part of our family, and we want to see you make your dream real. Please remember we are still here to assist you with campus resources. From writing assistance to tutoring to advising, expert help and guidance are right at your fingertips.

Need Assistance? Email us at csuhelp@clayton.edu

The Clayton State Department of Athletics is a proud NCAA Division II member and competes in the prestigious Peach Belt Conference. The department offers 12 sports, which includes men’s and women’s basketball, men’s and women’s soccer, men’s golf, men’s and women’s cross country, cheerleading, and men’s and women’s indoor and outdoor track & field. 

Clayton State students can attend home athletics events free of charge with a valid Clayton State Laker ID. If you cannot attend a contest in person, fans can watch the Lakers via a livestream hosted on our digital network.

Claytonstatesports.com is the best place to keep up with all information regarding Clayton State Athletics. The website is updated daily and there you can find schedules, rosters, news and more. In addition, Laker Athletics can be found on Facebook, Twitter and Instagram along with individual team pages.

For additional information regarding Clayton State Athletics, please email Chuck Tidmore, Sports Information Director, at jamestidmore@clayton.edu.

The Office of Career Services is available to serve our students and alumni virtually in the following ways:

  • Appointments - Students can schedule appointments by sending an email to career@clayton.edu. All appointments will then be scheduled via Microsoft TEAMS.
  • Resume/Cover Letter Reviews - Requests can be made through Microsoft Booking. Students will be required to upload their document to Laker CareerZone for review.
  • Mock Interviews - Students can practice your interview skills by using our online platform Big Interview. Access Big Interview on the Career Services website.
  • Career and Job Search Information - Get information on careers and a variety of job search topics such as networking, building effective resumes, elevator pitch and more through our career videos. Access these Candid Career videos and even take a quiz to test your knowledge on the Career Services website.
  • Log in to Laker CareerZone daily for updates on employment, virtual career fairs, workshops and webinars hosted by Career Services  and more!

The Center for Academic Success offers academic support services including:

  • Tutoring – course specific instructional guidance that helps students build skills related to specific topics taught in class
  • Supplemental Instruction (SI) - peer-led group study sessions to assist students in select courses
  • Academic Coaching - work in a one-on-one setting with a coach to identify resources that help build academic skills such as time management, critical thinking, goal setting, note taking, test taking, and much more.

Detailed information about all services, including how to make an appointment, can be found on the CAS website at www.clayton.edu/cas

Services are also offered for Laker Hall residents in the Laker Hall Student Success Center on the 3rd floor of Laker Hall; visit https://www.clayton.edu/housing/lhssc for more information.

If you have any questions or need assistance, please contact us at thecas@clayton.edu.

The Center for Advising and Retention reopened to students effective July 6, 2020.

Our hours of operation are:
• Monday – 9 a.m. to 7 p.m.
• Tuesday – 9 a.m. to 7 p.m.
• Wednesday – 9 a.m. to 5 p.m.
• Thursday – 9 a.m. to 5 p.m.
• Friday – 9 a.m. to 2 p.m.

In addition to serving students via phone and virtual (Teams) meetings, we are now offering in-person services by appointment only. Students can schedule these appointments via SSC Navigate. Walk-ins will be assisted virtually via Teams or phone advising.

Please thoroughly read the guidelines below regarding our in-person appointments:

1. To adhere to safety and social distancing guidelines, students should arrive on time for their scheduled appointment, and notify their advisor via phone or Teams as soon as possible if unable to attend the appointment at the scheduled time.

2. Effective July 15, 2020, University System of Georgia (USG) institutions will require all faculty, staff, students, and visitors to wear an appropriate face covering while inside campus facilities/buildings where six feet social distancing may not always be possible. Face covering use will be in addition to and is not a substitute for social distancing.

3. Per social distancing guidelines, guests may be permissible if approved by the advisor in advance.

4. Upon check-in, students will be asked to wait in a designated area until the start of the appointment.

5. Students will be asked to reschedule the appointment if unable to adhere to these guidelines.

The office will be open M-F 8am-5pm

Incident or Student of Concern Reports can always be submitted online at https://clayton-advocate.symplicity.com/public_report/index.php/pid006057?

The Office of Community Standards will continue to hold student conduct hearings virtually for the Fall semester.

Whether you are isolating, participating in a online class, or working virtually with a group of students on a project, remember that the Student Code of Conduct is still applicable. Here are some tips to help you maintain academic integrity in your work:

  • Make sure to thoroughly read your syllabus and understand the expectations that your faculty has for laid out for the assignment/course.
  • When taking exams, make sure you follow the policies that faculty has explained. Remove phones, books and other distractions from your testing area.
  • If you for you are struggling or cannot complete an assignment, reach out to instructor before the assignment is due. This will help you so you avoid taking shortcuts in your work that may lead to Academic misconduct violation.
  • When in doubt, talk to your instructor for clarification and assistance.

The CaPE fall schedule does begins mid-August.  We will have fully online, hybrid, and fully on-ground course offerings. Our classrooms will be set up for social distancing and we are hosting virtual sessions to welcome students back to campus and explain our new process.

We have a Zoom Open House session scheduled for Saturday, August 8 from 10 am - 12 pm.  And we have a Zoom meeting with instructors on 7/15 that will cover Teams training and other agenda items. For questions, call (678) 466-5118 or email ce@clayton.edu.

Counseling and Psychological Services will continue to provide tele-mental health counseling services to students.  Students requesting appointments are asked to call the office to schedule an appointment.  In-person services will be provided only in cases of emergency. Call (678) 466-5406 to get more information and/or make an appointment with a counselor.

Contact the Dean of Students if you have a general concern or complaint, course issues, or emergency or other needs - or would like assistance in navigating a campus issue. Meetings and consultations can be scheduled upon request. Email deanofstudents@clayton.edu or schedule through the SSC Campus portal. 

Also of note:
Student Government Association Officer Elections for 2020-2021

Currently Registered Students

The Disability Resource Center is available virtually to continue to assist you with:

  • Disability coaching and support
  • Obtaining accommodation letters for your classes
  • Referrals to other CSU services

Please Contact Us to schedule a virtual appointment through Microsoft Teams.

Incoming Students

Newly accepted students who need disability accommodations are encouraged to reach out to the Disability Resource Center as early as possible and visit the Access Services page on our website to begin the process. 

Students and Parents are also encouraged to review our Documentation Criteria page as well as the High School vs. College reference sheet.

The Disability Resource Center is available virtually to:

  • Answer any questions about the registration process and help guide you through each step
  • Assist you with submitting documentation and required intake forms electronically for review
  • Meet via video/phone to provide more personalized services

Please Contact Us to schedule a virtual meeting to discuss your disability-related needs!

In addition to email, you can also call the Disability Resource Center Monday to Friday from 8:00 am to 5:00 pm at (678) 466-5445.

Return: Main Campus & CSU Fayette returned to normal business hours: 8 a.m. – 5 p.m., Monday through Friday. CSU-Henry instruction is being held virtually until further notice. 

Appointments: Students can make appointments (face-to-face or virtual) by contacting their DE Advisors at either of the following addresses: DEMorrow@clayton.edu, DEFayette@clayton.edu, DEHenry@clayton.edu.

CSU-Fayette: Plexiglas has been installed in advisor’s office, classrooms were prepared for social distancing, and courses are being adjusted accordingly. Student lounge has also had social distancing implemented. Business hours M-F 8-5 appointments only. For questions call (678) 466-5000.

CSU-Henry: Plexiglas has been installed in advisor’s office:  For questions call (678) 466-4633.

Financial Aid is available to assist you by phone, email, and Microsoft Teams for face-to-face or chat. We are available on campus on July 13.The Financial Aid phone number is (678) 466-4185 and email is FinancialAid@clayton.edu. The Veterans Affairs phone number is (678) 466-4183 and email is VeteransAffairs@clayton.edu. For the face-to-face or chat through Microsoft Teams, search for the FinancialAidQueue in Teams at https://teams.microsoft.com/l/chat/0/0?users=juliabyron@clayton.edu,jullissiahudson@clayton.edu,myraleehill@clayton.edu,lakishasanders@clayton.edu,tiffanyyoung@clayton.edu,nakytawhite@clayton.edu,Ta-MiaMcGruder@clayton.edu&topicName=FinancialAidQueue and type the words FinancialAidQueue. This is a virtual enhanced replacement for our walk-in office with instant interactive communication.

All communication methods are available Monday and Tuesday from the hours of 8 a.m. to 7 p.m., Wednesday and Thursday from the hours of 8 a.m. to 5 p.m. and Friday from the hours 9 a.m. to 2 p.m.

The Department of Housing and Residence Life is completing move-in protocols for all students in Laker Hall and Laker Village.  Communication will be sent to each resident with specific times for move-in that allow for social distancing and dispersed appointments.  Additionally, the Department will be providing information to students regarding re-opening practices and procedures that have been estimated to promote a safe and health residential environment including visitation limits, mask requirements, cleaning regimes, etc.  

The Department of Housing and Residence Life is open through July 31 until 2 pm daily and resumes regular business hours beginning August 3. For questions, call (678) 466-HOME (4663) or email housing@clayton.edu.

The Laker Care Closet is an initiative of Alpha Phi Omega Service Fraternity that addresses temporary food insecurity here on campus. The closet offers students basic necessities such as food, clothes, and hygiene materials. Please visit the Laker Care Closet website to learn more.

WE ARE COMMITTED TO KEEPING YOU SAFE!
Our LakerCard Center staff may be wearing masks, but we are definitely still smiling underneath!  We are implementing enhanced cleaning procedures in the office, and we have installed Plexiglas partitions at customer interaction points.  The maximum capacity for the office is 3 CUSTOMERS at a time.  Floor stickers will designate where to stand inside the office.  Other customers will be asked to line up outside of the office until asked to enter.  We will utilize line stanchions and floor stickers to adhere to social distancing while waiting to enter the office.

GO CASHLESS!
We are promoting a “Cashless Campus” campaign in order to decrease person-to-person exchanges when possible.  Our terminals accept all wireless transaction methods such as Google Pay, Apple Pay, and Samsung Pay, and our credit card and LakerCard terminals are now customer facing.  Be SAFE!  Use your LakerCard!  You can deposit money to your LakerCard and manage your account at www.LakerCard.com.

#SNAPASELFIE!
You can now take your own LakerCard photo using our NEW photo upload tool!  This is our preferred method of photo submission for LakerCards.  You may choose to pick up your card in the LakerCard Center or have it mailed to your home address.  Please allow one business day between uploading your photo and picking up your card.  Visit www.LakerCard.com and click Photo Upload to begin the process.  

VENDING AND SMARTPRINT
Our vending machines and SmartPrint stations will be stocked and ready for use by August 3rd.  Each machine will be cleaned with disinfectant on a daily basis.  If you have any issue with a vending or SmartPrint station, please notify LakerCard@clayton.edu.

BANKMOBILE SUPPORT
Our LakerCard Center staff is still available to assist you with making your refund preference.  You can email LakerCard@clayton.edu or call 678-466-4215 if you require assistance.

The university library building is open by appointment to current students, faculty and staff.  The campus community may schedule appointments online prior to arrival and please bring your Laker ID card for entry. Services and resources are also available online via our website and D2L. Research assistance is provided via chat, phone, IM and text. Anyone requesting e-resources such as articles via Interlibrary Loan will receive them by email. Electronic requests for materials using book-sharing services (Interlibrary Loan and GIL Express) are processed during the semester. Links to subject guides and videos on how to search library tools to find information are also online.

Loch Shop employees are implementing enhanced cleaning procedures in our stores.  We will institute a maximum capacity limitation for in-store shopping which will be monitored by our Loch Shop staff members who will be placed at the store entrance and exit. 

We will utilize line stanchions and floor stickers to adhere to social distancing while you wait to enter the store.  Textbook pickup stations will be located throughout the store, and we will institute touchless exchanges whenever possible.  Cashier stations will be a safe distance apart, and we have installed Plexiglas partitions to protect shoppers while transacting with the cashiers.  We are also promoting a “Cashless Campus” campaign in order to decrease person-to-person exchanges when possible.  Our terminals accept all wireless transaction methods such as Google Pay, Apple Pay, and Samsung Pay, and our credit card and LakerCard terminals are now customer facing.

HOW WILL I RECEIVE MY TEXTBOOKS?

All textbook and course materials orders should be placed online in advance at www.LochShop.com.  You may choose to have your materials shipped to you for a fee, or you may choose to pick up your materials in store.  Please note that in-store pickup may take longer due to decreased capacity limitations.  We will make every effort to move the line as quickly as possible.

BOOKSTORE BUCKS

Bookstore Bucks will be available August 3 through September 1.  You can check your balance at www.LakerCard.com.  Bookstore Bucks can be used for all purchases in the Loch Shop and can be used online.

DUAL ENROLLMENT STUDENTS

Dual Enrollment students can pick up their books from the Loch Shop on the Morrow campus from July 27 through July 31.

Store hours for that week are Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 3:30 p.m.

DE students should place their orders online prior to coming to the store.  For students who choose to pay a fee to have their order shipped to their home, you can email your completed Loan Agreement form to LochShop@clayton.edu.

LOCH’S NEST

Loch’s Nest will reopen August 10. 

Orientation for June, July and August 2020 will be held online.

For the safety of our students and staff, all campus events have been suspended until further notice. Therefore, we will provide orientation online for new students! The session will be live and we will provide more details in the upcoming weeks. We know there are many questions regarding this change and we would like to answer the most frequently asked questions. 

  1. Will I still be able to register for classes?
    Yes! Although orientation is being conducted online, you will receive communication from your academic advisor and be registered for your classes.
  2. Will there be a refund of fees?
    If you paid for a guest, you will receive a refund of those guest fees. The orientation registration fee is non-refundable, as it covers the costs for materials and Online Orientation. For Freshman students, the orientation fees cover on-campus Welcome Week (August 3-8) activities, including Convocation. We anticipate hosting on-campus events, as scheduled. Orientation materials include: orientation string bag, student gift, CSU Resource Guide, and departmental forms. You may pick up your materials in person once the campus reopens. We are located on the second floor of Edgewater Hall, Suite 218 – Admissions Welcome Center.
  3. Will there be an opportunity for me to visit campus before classes start?
    Our campus is closed until further notice. When our campus reopens, you will be able to schedule a campus tour.
  4. If the campus is still closed when classes are scheduled to start, will classes be delayed?
    We are committed to your educational goals! In the event that Fall 2020 course offerings are shifted to an online format, students will be notified in time to prepare.  

If you have any additional questions, please email us at orientation@clayton.edu.

Staff and faculty parking decals for the 2020-21 academic year can now be purchased online:

https://www.clayton.edu/public-safety/parking-services/vehicle-registration.

Students will need to visit the Public Safety window in Edgewater Hall, room D-207 to complete a new registration form.

Parking enforcement begins on September 1. For individuals who do not drive and use alternate methods of transportation, please complete the parking self-certification form located on the Public Safety website at https://www.clayton.edu/public-safety/parking-services/.  Forms must be completed by August 15. Please note, teleworking accommodations do not qualify for the self-certification exemption. For questions, call (678) 466-4050.

Our Recruitment & Admissions office and the upstairs Welcome Center have been open since Monday June 15th. We have posted signage, installed plexiglass shields at front desk/reception areas in our lobbies, removed/positioned chairs to allow for social distancing in the shared visitor spaces, and have held small group and large team meetings virtually on Teams. For more information call (678) 466-4115 or email csuinfo@clayton.edu.

We continue to conduct virtual Orientation sessions for new Undergraduate students beginning this Fall 2020. For questions, email orientation@clayton.edu.

For Graduate students we’ve focused on our digital communication efforts and have  launched “Registration Days” for new and returning students to assist with these populations virtually. For questions call (678) 466-4110 or email graduate@clayton.edu.

The Registrar’s office is currently open to the public. You may also contact us via email or by phone. You may order a copy of your Clayton State transcript on our website. If you have any questions regarding your graduation status, please send an email to ThanhDong@clayton.edu. Transfer evaluation questions should be sent to KrystleCoombs@clayton.edu. If you need assistance applying for readmission to Clayton State, please email DebbieGibbs@clayton.edu. For all other registrar-related questions please contact us at registrar@clayton.edu or call (678) 466-4145.

The Registrar’s office will be serving students via email and phones. You may order a copy of your Clayton State transcript on our website. If you have any questions regarding your graduation status, please send an email to ThanhDong@clayton.edu. Transfer evaluation questions should be sent to KrystleCoombs@clayton.edu. If you need assistance applying for readmission to Clayton State, please email DebbieGibbs@clayton.edu. For all other registrar-related questions please contact us at registrar@clayton.edu or call (678) 466-4145.

Please join the departments of Campus Life, Recreation and Wellness, and our student organizations as they continue to provide programming, activities and events virtually! You can participate in everything from group exercise classes to live leadership development by logging in to your LochN Engagement account or visiting our Student Life Virtual Engagement page.

Clayton State University strives to assist students with children and families by supporting and encouraging them to overcome any challenges they may face as they work toward completing their college degrees.

We know that student parents can significantly enhance the overall economic stability of their families, increase their earning potential, and support the academic outcomes for their own children by earning a degree.

Please visit www.clayton.edu/family-resources to learn about childcare, childcare supplements, and other resources available to you.

The Testing Center offers the following tests:
Accuplacer
CLEP
eCore
FLATS
Legislative
Link to sign up for testing: https://secure.touchnet.com/C20568_ustores/web/store_main.jsp?STOREID=2&SINGLESTORE=true

To sign up for the test below, please go through the testing company:
GACE
GRE
Independent Study
National ACT
National SAT
TOEFL

For more information you can contact the Testing Center at 678-466-4495.

University Health Services is available to assist you remotely. Our nurse practitioner is providing treatment and prescription refills, as appropriate, through telephone consultation. Please call (678) 466-4940 for assistance. Also, we are continuing to provide immunization document processing for incoming summer and fall admissions. Immunization and tuberculosis screening documents should be emailed to uhs@clayton.edu for processing.

Our office is still open for mail operations. Feel free to visit during our new business hours of Monday through Friday from 9 a.m. to 2 p.m. Not nearby? No problem! Make sure you have completed the mail forwarding link recently shared by University Housing. Please note, packages cannot be forwarded.

The Laker Care Closet which contains donated food items has been relocated to the Housing and Residence Life office and is available during their office hours.

Claim your Space! Fall 2020-Spring 2021 Housing Application
The fall 2020-spring 2021 will be available April 1. To access the Housing contract, visit our website clayton.edu/housing, then click “Apply for Housing” on our home page. Please contact housing@clayton.edu with any application related questions.

The Veterans Resource Center will reopen for in-person visits beginning Monday, August 3 at 8 a.m.  The center’s adjusted schedule will be Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 2 p.m.

When classes begin, the center will return to normal operating hours of Monday through Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m. to 2 p.m. 

  1. Until the center reopens, the VRC will continue to operate virtually through TEAMS, email: frankmervin@clayton.eduor veteransresourcecenter@clayton.edu; Phone: (678) 466-5528.  All email and voicemail messages will be returned.  Student Assistants will continue to make regular scheduled calls to assist with student needs.
  1. We are currently in the process of finalizing Fall plans and all VRC sponsored activities will be held virtually on Microsoft Teams.
  1. Upon reopening, the below practices will be implemented:
    1. Only 12 students will be allowed to occupy the VRC per hour or at one time due to social distancing practices and the limited space. Only 1 student will be able to use the private study room.
    2. No outside food or drink will be stored in the VRC’s refrigerator.  All snacks or drinks will be provided as supplies last.
    3. Students will need to schedule individual appointments to meet with the Coordinator at least 24 hours in advance.  
    4. Students needing to use the printer will need to email their documents to veteransresourcecenter@clayton.edu.  Printed items will be prepared and placed in the tray near the entrance.  
    5. All current students  will need to use their Laker Ids to sign in when entering and visitors will be signed in by the VRC information desk staff. 

F. Plexiglass has been installed at the information desk.

The Writers’ Studio partners with you toward becoming a more organized, resourceful, exacting, and accomplished writer! 

We offer email and online chat writing consultations. Email consultations allow you to submit your work by email and to receive a feedback letter and a feedback video within 24-48 hours. Online chat consultations allow you to virtually meet a consultant on Microsoft Teams and review your paper together. Detailed information is available at www.clayton.edu/writers-studio. Directions on how to schedule online writing consultations are also available on our website

For help with scheduling or for questions, email us at writers@clayton.edu or contact our front desk assistants on Microsoft Teams.