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Orientation Help

Need Help?

I'm having trouble registering for orientation. What should I do?

If you are having issues registering for an orientation session, make sure you have done the following:

  • received an acceptance letter from Clayton State with an offer of admission for your intended term of entry
  • correctly entered your Laker ID # in the registration form. Use the Laker ID Lookup tool to confirm your information.
  • used Firefox browser to register. (We recommend avoiding Safari and Chrome web browsers for registration.)

If you require additional registration assistance, feel free to visit our office or reach out via phone or email. We are happy to help.

To best assist you, please share the following details:

  1. your full name
  2. your Laker ID
  3. a description of the issue and the date you experienced it
  4. a screenshot of the webpage where you encountered the error

I'm having trouble logging into the online orientation portal. What should I do?

If you are having issues logging into the online orientation portal, make sure you have done the following:

  • been admitted as an online-degree seeking student or changed your major to an online-degree program at Clayton State University for your intended term of entry.
  • registered for an online orientation. Successful registrants receive a confirmation email with details for completing online orientation and a link to access to online orientation portal.
  • activated your student account using the account manager. If you have forgotten your password, you can also use the account manager to reset it.
  • correctly entered your Loch ID # on the login page. It is always entered in as lowercase.

If you require additional assistance accessing the online orientation portal, feel free to visit our office or reach out via phone or email. We are happy to help.

To best assist you, please share the following details:

  1. your full name,
  2. your Laker ID,
  3. a description of the issue and the date you experienced it, and
  4. a screenshot of the webpage where you encountered the error.

I have not received my confirmation email! What should I do?

If you registered for an in-person or online orientation session AND did not receive a confirmation email within 24 hours, there may be an issue with your registration.

Feel free to visit our office or reach out via phone or email. We are happy to help.

To best assist you, please share the following details:

  1. your full name,
  2. your Laker ID, and
  3. the date you attempted registration

The following materials and information are optional but will also help us troubleshoot the issues you're experiencing:

  1. a description of the browser you used to register,
  2. any screenshots of the payment confirmation webpage, or
  3. any screenshots of the event registration confirmation webpage