Service Excellence Award, Nomination - Claytion State University

Service Excellence

Loch Shop Director, Todd Smith, assists a customer.
HUB Staff assists student while checking in for service.
Disability Resources Center staff assisting a student.
Ask Me student volunteers answer questions for new students.
Amy Albrecht assisting a student in the First Year Advising and Retention Center.
An academic advisor assists a student plan her classes.
Staff at the Lakeside Dining Hall serving a guest.

Submit a Nomination

The Chancellor’s Service Excellence Awards recognize individuals, teams, leaders, ambassadors, process improvement projects, and institutions that have demonstrated outstanding, “above and beyond” service to the students, colleagues and other customers of the USG over the last year.

The Chancellor’s Service Excellence Award levels of Gold, Silver, and Bronze, awarded for each of the following categories:

Outstanding Individual
Outstanding Team
Outstanding Leader (Administrator level)
Outstanding Process Improvement: Increase Service to Students
Outstanding Process Improvement: Increase Effectiveness and Efficiency
Front Desk Support Excellence Award
Outstanding Institution of the Year and President
Service Excellence Ambassador of the Year

Tips for Writing an Award Winning Nomination

Carefully review the service excellence nomination criteria and attributes.
Before you write your essay, think about why your candidate has gone over and above his job responsibility to meet the service excellence criteria. List what is so unique about your nominee. List the achievements of the nominee in area of service excellence. Include in your essay the impact of their service to others. Numbers are good too.
Nominations are judged using a weighted rubric:
- 50% Five Attributes of Service Excellence
- 25% Impact on Target Audience and/or Supporting Testimonials
- 25% Supporting Data and/or Metrics
Include S.M.A.R.T. information about the nominee(s) using:

Specific - Impacts the individual/team accomplishment had on the state, its customers, institution, divisions or citizens.
Measureable - Impacts the performance had on service excellence. Provide a basic comparison using simple statistics. For example, cost saving, time saved, response time, cases handed, increases in service excellence satisfaction and/or process improvements
Accomplishments - Achieved (description of what was achieved)
Results - What were the actual results of the action/program
Time frame - When did the action or series of actions occurred

Your nominee is the best source of factual information. Your nominee will be glad to provide you with critical information and results driven statistics.
Be creative. Your essay should encourage the reviewer committee to read it to the end. Don’t be dull.
The beginning of your essay should introduce the nominee to the review committee. The committee does not know your nominee. Therefore a very brief job summary should be provided to show what is required of the person so that you can elaborate on the over and above accomplishments in the next section of the nomination form.
Please do not assume that the reviewer will know about our environment. For example, they may not know how financial aid applications are processed. You will need to paint the picture.
The review committee is relying on your words to give them a positive, factual picture of your nominees’ accomplishments. Do not exaggerate but do not undersell your nominee. Keep the review committee engaged and speak from your heart. Descriptive statements are good. Last but not least, keep it brief. Remember too much information or not enough information can reduce votes.
Give one or two examples of the nominee’s outstanding service excellences. Include creative and factual information about the nominee that the review committee will remember. The review committee is reading many nominations and they all claim to have the best nominee.
Spell-out names, titles, unexplained acronyms and avoid jargon.