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1. Continue to plan, to stay current, and to
train staff in testing and office procedures, including computerized
exams and office databases; Reorganize methods as needed |
Technology-Enhanced Programs & Services;
Enrollment Management |
Director to attend National, State, and other
meetings; Staff on-the-job training from Director; Yearly staff
retreats, monthly meetings as needed, some computerized Clayton State University
training |
|
Seamless operation of the Testing Center;
Better service to clients |
|
2. Continue financial plan of using Testing
Center revenue for purchases; Explore new avenues for revenue
generation |
Financial Stability Aimed at Prosperity |
Director plan revenues and expenditures; Admin
continue to track expenditures and purchases using Clayton State University procedures |
|
Live within a budget and still provide all
testing services required and most services requested; Seek new
revenue opportunities |
|
3. Provide complete and current written
information about major exams for test candidates and faculty on
paper and online |
Quality of Instruction—improving academic
support services for students and faculty |
Updating and expanding online information by
Director and staff; Continuing to revise registration forms and
handouts given at the counter |
Microsoft FrontPage training for staff with CID |
Informed clients who will prepare correctly for
exams, thus achieving better results |
|
4. Collaborate with Clayton State University departments and with
external constituencies to provide the further testing opportunities
in areas such as CLEP, providing the best services to students and
potential students |
Quality of Instruction—improving academic
support services for students and faculty; Enrollment Management;
Student Life |
Director and/or staff meeting with departments
as needed to work on specific projects concerning testing;
Coordinating with admissions and student life for promoting testing
awareness for new students |
Develop changes in procedures |
Students and potential students can take
advantage of testing that will promote retention and graduation
rates; Students are better informed and less confused about Clayton State University
processes |
|
5. Collaborate with Media Services to consider
adding visual security to testing rooms; Explore what others in the
testing field are using |
Technology Enhanced Programs and Services |
Meeting with Paul Bailey to explore feasibility
of adding cameras to the Testing Center rooms; Talk with other
testing professionals at conferences and through e-mail |
Meeting and information-gathering time |
Added security for testing |
|
6. Explore use of testing information for
institutional-effectiveness data with tests such as Academic Profile
or Accuplacer |
Technology Enhanced Programs and Services;
Enrollment Management |
Meeting with Associate Provost, Math Department
Chair, and Institutional Research to explore research opportunities |
Analysis |
Implications for future University policies |
