Clayton State University Assistant Vice President-Auxiliary & Administrative Services Carolina Amero and Director of Auxiliary Services Norman Grizzell, have both been named as finalists for the 2011 University System of Georgia (USG) Chancellor’s Customer Service Awards.
Amero, who reports to Vice President for Business and Operations Corlis Cummings, is a finalist for the Chancellor’s Joseph Greene Award for the Customer Service Champion of the Year. Grizzell, who reports to Amero, is a finalist for the Chancellor’s Customer Service Excellence Award of the Year for Individuals. Both were nominated based on their ability to adopt continuous-improvement methodology that emphasizes customer satisfaction and quality of service. As noted in their nomination recognition from Deborah Scott, USG customer service champion, their efforts are resulting in improved customer satisfaction and student retention.
The Chancellor’s Customer Service Awards were created to honor USG employees that have gone “above and beyond” their normal job responsibilities, promoting excellence by providing faster, friendlier and easier services to constituents. The award levels for the Customer Service Awards are: Gold – top recipient; Silver - first Runner-up recipient; Bronze – second runner-up recipient.
Both Amero and Grizzell will be joining Chancellor Henry Huckaby and the USG customer service champion team for the Customer Service Award presentations at the office of the Board of Regents of the University System of Georgia, 270 Washington St., S.W., in Atlanta, on Wednesday, Nov. 16 at 1:30 p.m. The actual awards will be announced at that time.