Members of the Clayton State University’s IT student help desk, The HUB, have proven equally skilled in the video arena as they are in customer service.
At the University System of Georgia’s (USG) recent 41st Annual Computing Conference at the Rock Eagle 4-H Center
in Eatonton, Ga., the HUB won first place in the 2012 Video Contest with their “IT Blues: ITmian Rhasody” entry.
HUB staff who created the winning video included Sherry Paul, Steve Wagner, Chris Baldwin, Shannon Thomas, Ashley Williams, Casey Scarborough, and Nuzhut Momin.
The HUB’s winning video can be seen at; http://www.clayton.edu/hub/home
. For more HUB videos, visit their YouTube page at http://www.youtube.com/user/CSUTheHUB
The video first place follows closely on the heels of another dream made real, the HUB winning a gold medal in October at the 2012 USG Chancellor’s Customer Service Awards, held atClaytonState’sStudentActivitiesCenter. The HUB won that gold medal award for Front Desk Support Excellence.
The HUB team that shared in the Customer Service gold award included: team leader Thomas, director, client support services; Joyce Sandusky, assistant director of student software support; John Wallom, assistant director of virtual services, Wagner, assistant director of the service counter; Paul, assistant director of campus support; Baldwin, client communication manager; and Sundiata Kita-Bradshaw, client support manager.
“In 2008, the HUB also won the Chancellor’s Silver Award for Customer Service,” notes Clayton State Vice President for Information Technology and Services Dr.John Bryan. “In the next decade, the HUB will continue to evolve world-class support for new forms of mobile ubiquitous Information Technologies.”
The HUB is the technical support for the campus, including satellite locations. The HUB is comprised of 35 student workers, six full-time staff, and one director under the division of the Office of Information Technology and Services (OITS). The HUB works as Level One and Level Two support for other departments within OITS. Its charge is to provide technological support to approximately 7,150 students and 1,000 faculty and staff.
The USG Computing Conference provides the opportunity for technology professionals and technology users throughout the System to exchange information with their peers and gain an accurate picture of the current and future state of technology.