The commitment employees at Clayton State University make to serve students was recently recognized Georgia’s higher education governing body.
The University System of Georgia named Carolina Amero, Asst. Vice President of Auxiliary & Administrative Services at Clayton State Service Excellence Ambassador of the Year as part of the Chancellor’s Annual Service Excellence Awards.
Amero oversees operations related to student services such as the Loch Shop, LakerCard Center, dining and vending.
“It’s great to be nominated,” Amero says. “It’s not only important to Auxiliary Services that this is retailed focused when you think of good customer service, but it’s extremely important to the whole campus because students get a feeling when they come to campus of what it’s going to be like for the next four years.”
Amero previously won the then-named USG Customer Service Champion of the Year award in 2011. This year, Amero was nominated by Auxiliary Services Operations Director Julie Coile for the Ambassador award.
“Every decision that she makes is student or employee focused,” Coile says. “She is passionate about providing every person on our campus with an excellent experience, whether it’s a student eating in the Dining Hall, a faculty member who needs to adopt a textbook, or a guest on campus who purchases a snack in the vending machine. She actively looks for areas where Clayton State can improve the customer experience, and she advocates for change.”
Amero says serving students includes every faculty and staff member on campus.
“Every position is equally important,” she says. “It’s recognizing that every employee on a college campus plays a role in the everyday experience a student has and ultimately their success while they’re with us and earning a degree.”