Recent changes were made to the WEBEX support systems that should reduce the number of audio related problems that have been occurring. Still having problems – During normal hours please report them to CID. For after hours support from CID, please send an email to CenterforInstructionalDevelopmentDL@clayton.edu (please use this address only between 5 pm and 8 am). Or call WebEx tech support at:
Phone: U.S. and Canada Toll-Free 1-866-569-3239
. Any after hour contact with our external support vendor should be reported to CID the next day. Be sure you have a ticket number. If you have problems with your initial contact person please ask to be transferred to another external support person or a manager. We need to be able to measure the level of customer support we are receiving from the external vendor.
For afterhours support from CID, (please use this address only between 5 pm and 8 am) please send an email to CenterforInstructionalDevelopmentDL@clayton.edu.