Administrative Management, Homeland Security/Emergency & Technology Management (BAS)
Integrative Studies (BS)
Liberal Studies (BA)
Registered Dental Hygiene-BSDH Completion (BS)
RN to BSN (BSN)
Supply Chain Management (BBA)
Master of Archival Studies (MAS)
If you have a complaint and would like to contact the appropriate agency in the state where you reside, click on your state for the contact form.
Link to and/or Information about Complaint Process
Alabama Commission on Higher Education Office of Institutional Effectiveness and Planning
Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Please see the ADPE link below. For in-state institutions, contacts are posted to the ACHE website at http://www.ache.state.al.us/
Alabama Department of Postsecondary Education Office of Private School Licensing Division
Alaska Commission on Postsecondary Education
The Alaska Commission on Postsecondary Education (ACPE) processes complaints alleging violations of state institutional authorization law relative
to postsecondary institutions or programs in Alaska. The complaint investigation process is described in AS 14.48.130 and 20 AAC 17.130-145. Students are encouraged
to pursue the complaint process at their institutions prior to contacting ACPE. To request a complaint form please send an email to: EED.ACPE-IA@alaska.gov.
For questions or assistance relative to complaints please contact: Jo Anne Hayden, Program Coordinator for Institutional Authorization (907-465-6741) or at
EED.ACPE-IA@alaska.gov. Alaska Commission on Postsecondary Education; P.O. Box 110505; Juneau, AK 99811-0505. http://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection
Arizona State Board for Private Postsecondary Education
Arkansas Higher Education Coordinating Board
ADHE requires the certified institution to make a decision on the student grievance following the institution’s public policy.
Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6-61-301) courses/degree programs and institutions
and to matters related to the criteria for certification. Within 20 days of completing the institution’s grievance procedures, the student may
file the complaint in writing with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201. The grievant must
provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within
15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.
Arkansas State Board of Private Career Education
If a student believes that their rights have been violated, we always suggest they first, seek to resolve the problem by following the schools complaint process. Next, meet with the School Administrator and discuss their concerns with him/her. If the problem is not solved at the school level, the student may then contact us at (501) 683-8000.
Bureau for Private Postsecondary Education
Colorado Department of Higher Education
Division of Private Occupational Schools
The Office of Financial and Academic Affairs for Higher Education
For degree granting institutions, students should visit the following url for specific information: http://www.ctohe.org/StudentComplaints.shtml.
For Post-Secondary Occupational Schools, a complaint form is available at the web site: http://www.ctdhe.org/POSA/pdf/CP2ComplaintForm.pdf
Delaware Department of Education
Http://www.doe.k12.de.us. Under student, click on Colleges and Universities Authorized to Confer Degrees within Delaware.
District of Columbia
Education Licensure Commission
Commission for Independent Education, Florida Department of Education
Clayton State University Internal Complaint Process
Idaho State Board of Education
Complaint process described in Admin Rule (July 1, 2011) section 500. Forms and instructions available upon request from the State Coordinator for Private Colleges & Proprietary Schools. For more information, please contact the Office of the Idaho State Board of Education (Main Office: 208-334-2270).
Illinois Board of Higher Education
Institutional Complaint Hotline: (217) 557-7359. The Board receives general information email at firstname.lastname@example.org. Students seeking to register a complaint about an institution are required to submit the complaint in writing. Complaint processing as relates to maintenance of institutional approvals is described in 23 Illinois Administrative Rules Sections 1030.70 and 1030.80.
Indiana Commission on Proprietary Education
Iowa College Student Aid Commission
Kansas Board of Regents
Kentucky Council on Postsecondary Education
Kentucky State Board for Proprietary Education
Louisiana Board of Regents
For proprietary schools, the complaint procedure appears on the Board of Regents website: http://regents.louisiana.gov/wp-content/uploads/2013/03/StudentComplaintProcedure.pdf For the academic degree-granting institutions, Louisiana relies on the Consumer Affairs Division of the Attorney General’s Office at 225-326-6200
Maine Department of Education, Office of Higher Education Services
Complaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.
Maryland Higher Education Commission
Individuals who wish to submit a complaint may use the following contact information: Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202. Please see PDF at: http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf
Massachusetts Department of Higher Education
Michigan Department of Licensing and Regulatory Affairs
The Michigan Department of Licensing & Regulatory Affairs addresses complaints involving
proprietary schools in Michigan – Please see web site at:
http://www.michiganps.net/complaint.aspx Complaints involving public university consumer
protection violations may be directed to: Office of the Attorney General of the State of
Michigan; Consumer Protection Division; P.O. Box 30213; Lansing, MI 48909‐7713. Please see
web site at: http://michigan.gov/ag/0,1607,7‐164‐1773‐42077‐‐,00.html
Minnesota Office of Higher Education
Mississippi Commission on College Accreditation
Commission on Proprietary School and College Registration
Missouri Department of Higher Education
Montana University System, Montana Board of Regents
Nebraska Department of Education, Private Postsecondary Career Schools
Nebraska Coordinating Commission for Postsecondary Education
Nevada Commission on Postsecondary Education
Department of Education, Division of Higher Education, Higher Education Commission
New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information
Secretary of Higher Education
New Mexico Higher Education Department
Office of College and University Evaluation
Bureau of Proprietary School Supervision, New York State Education Department
The University of North Carolina Board of Governors
North Carolina Community College System, Office of Proprietary School Services
North Dakota State Board for Career and Technical Education
Currently complaints are filed with the North Dakota Department of Career and Technical Education (CTE) and are then handed to the Attorney General. That policy is currently under review and revision. Please call CTE at 701-328-2678 for more information.
The Ohio Board of Regents
The agency does receive student complaints. Students are encouraged to try to resolve their issue through their institution’s formal grievance procedures. If the student’s issue is not resolved through this process, the Ohio Board of Regents may then contact the institution on the student’s behalf and request that institution work with the student to resolve the issue. If the grievance involves an issue that violates the agency’s standards for authorization, the agency would contact the institution to determine the severity of the issue and what agency action would be taken. Please call the Ohio Board of Regents at 614-387-1215 for more information.
Ohio State Board of Career Colleges and Schools
Oklahoma State Regents for Higher Education
Current and prospective student complaints are handled through the Oklahoma State Regents for Higher Education (OSRHE) Academic Affairs Office by reviewing the circumstances of the complaint and providing the individual with contact information for the most appropriate campus office with the authority to resolve the complaint. If the individual has exhausted the process for review and appeal at the institution and believes the complaint is unresolved, OSRHE staff requests permission to contact the institution on the student's behalf to identify any possible resolution. OSRHE staff remains in contact with the student to determine if the issue has been resolved or adequately addressed. Please call OSRHE at 405-225-9100 for more information.
Oklahoma Department of Career and Technology Education
The Oklahoma Board of Private Schools
A form is available by request to the Oklahoma Board of Private Schools (OBPVS) staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a Student complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Please call OBPVS for more information at 405-528-3370. Web page is under development.
Office of Degree Authorization
All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by Office of Degree Authorization (ODA) staff. Complaints about exempt schools are referred to the Attorney General’s office. Please call ODA for more information at 541-687-7478.
Department of Education - Private and Career Schools Office
Department of Education
Puerto Rico Council on Education
For Puerto Rico, please add the following:
For HEI’s: Chapter IX Section 61.2 of Regulation 8265 of October 2012
For other non-degree, vocational, technical and K-12 institutions: - Chapter III
of Regulation 8310 of December 2012
Rhode Island Board of Governors for Higher Education
South Carolina Commission on Higher Education
Please use the following link for South Carolina:
Secretary of State
Tennessee Higher Education Commission
Texas Higher Education Coordinating Board
Utah Division of Consumer Protection
Vermont State Board of Education
We encourage you to work directly with your institution to satisfy complaints. In most cases, that is the only appropriate avenue for you to pursue.
If you believe you have exhausted avenues listed above and those listed in the attached PDF and have a valid complaint about a violation, you may send it to the Vermont
Department of Education in writing at 120 State Street, Montpelier, VT 05620-2501. All complaints should be specific in describing the nature of the complaint and relevant
information: the name of the parties involved, including witnesses, dates, the policy or procedure violated (if known), the course/program, the name of the institution,
and complete contact information. In addition, please include any supporting material that substantiates your complaint, including correspondence with the school about the issue.
For more information please see the PDF at:
Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia
Washington Student Achievement Council
Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360-753-7866.
Washington Workforce Training and Education Coordinating Board
West Virginia Higher Education Policy Commission
West Virginia Council for Community & Technical College Education
Wisconsin Educational Approval Board
Wyoming Department of Education
If the complaint involves an issue relative to authorization, the Wyoming Department of Education contacts the institution to ensure that the institution is compliant with Wyoming State law. For complaints not related to authorization, the complainant is encouraged to try to resolve the issue through their institution's formal grievance procedures. Depending on the nature of the complaint, the complainant may also be referred to the Consumer Protection Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department of Education at 307-777-6210.
For any additional information please contact us at email@example.com