The Administrative Medical Assistant program is designed to prepare students for entry-level positions as an administrative medical assistant in a variety of health care settings. Students study various administrative procedures, including patient interaction, processing medical insurance claims, bill collections and general office procedures. Training is essential for medical administrative assistants, as they must provide excellent confidential and efficient customer service to every patient, patient's family, and staff member to which they give administrative support.
The ability to demonstrate professionalism, communicates effectively, multitasks, and performs procedures quickly and accurately is essential for success as an Administrative Medical Assistant. As an Administrative Medical Assistant, you will have direct patient contact and work closely with physicians, nurses and other health care professionals.
The Administrative Medical Assistant program will provide you with a well- rounded background to meet the needs of today’s ever-changing medical industry. Students will gain valuable skills enabling them to become a vital link between patient and doctor. Strong administrative skills will provide innumerable employment opportunities with medical offices, clinics, long-term healthcare facilities, hospitals and other health care facilities.
This course is designed to offer the student the necessary administrative theory to become a competent administrative medical assistant in an entry-level position. In addition to basic administrative skills, you will learn to master basic scheduling of patient appointments, how to create and maintain medical charts, create tickets/encounter forms, maintain accounts receivable, follow-up on unpaid claims, order supplies, office communication and American Heart Association CPR training. Upon successful completion of this course, you are eligible to take the national certification exam administered by NCCT (National Center for Competency Testing). Exam fee and textbooks are additional.
Information Sessions are held in January and July.
New programs begin in February and August.
View upcoming Administrative Medical Assistant Certificate Program courses
Lawana Morales is an Allied Health Educator with over sixteen years of work experience in the medical field. She earned her Master’s degree from National University in 2004. As a health educator she has had the opportunity to develop and coordinate externship programs as well as manage and assist with job placement within the medical community.
Lawana holds a Georgia Educator Certificate from Georgia Professional Standards Commission for HSTE and an Allied Health Instructor Certification through American Medical Technology. Lawana takes her role as an educator seriously and believes that everyone has the ability to learn.
Lawana is excited about her new position as Continuing Education faculty at Clayton State University and looks forward to engaging learners.
Sharon Reid is the founder of WorkItOut Workshops; a service for professional and
personal development. This dynamic Healthcare and Wellness professional has dedicated
more than 25 years to service for the well being of others.
As a licensed Respiratory Care Practitioner, Sharon has specialized in pediatric and
geriatric respiratory restoration. Currently, her expertise is used in Skilled Nursing Rehab
Centers and Longterm Care Facilities where she provides consultation and in-services for
optimum respiratory wellness to their residents.
A volunteer, presenter and long time advocate with American Heart Association, Sharon
trains Health Care Providers in Basic and Advanced Life Support. Also, offers CPR and
First Aid skills for non medical persons and public awareness.
“Educating, Training, Caring and Sharing” has become Sharon’s trademark. Therefore, it is
not surprising; her motto is “Let’s make a head and heart connection, Let’s Work It Out”!
High School Diploma or equivalency. Complete and submit Healthcare Application and supporting documentation. Must have working knowledge of computers and internet access.
Administrative Medical Assistant, Current Edition, Kinn, Elsevier
Administrative Medical Assistant – Study Guide, Current Edition, Kinn, Elsevier
Medical Terminology: A Short Course, Current Edition, Chabner, Saunders
Equipment: Students must bring their own stethoscope.
Learning Outcomes: Upon successful completion of this course, students will be able to:
Teaching Methodology and Assessment: Instruction in classroom will consist of lecture/discussion, instructor demonstration, simulation/role play and small group exercises.
Assessment will be conducted through student oral presentation and simulation/role play.
Criteria for Successful Completion: Students must attend 80% of all class sessions, actively participate in class discussion, complete all quizzes and tests when due. No late work will be accepted. Students are required to exhibit appropriate professional behavior during class and earn a final grade of 80 or higher to receive the Administrative Medical Assistant Certificate.
Quizzes & Assignments: 60% of grade
Final Exam: 40% of grade
Amount of contact time (in hours) needed to effectively teach this course: 84
Number of CEUs to be offered: 8.4