What is the Registration Agreement?
A student’s authorization to enroll in courses at Clayton State University is conditional upon acceptance of all terms and conditions set forth in the Registration Agreement. Students must agree to the mandatory terms and conditions when they enter the registration system every semester, and only then they will be permitted to proceed to registration. Students who do not accept the terms and conditions of the Registration Agreement will not be permitted to register in courses at Clayton State University. Check Student Registration Policies & Procedures at www.clayton.edu/bursar/Student-Registration-Policies-and-Procedures
When are payments due?
Full payment of tuition, fees, housing, and meal plan is due on or before the published fee deadline but no later than the first day of class each semester. Please check the tuition due date on the web or at the bottom of your schedule/bill. Check important registration information at http://www.clayton.edu/bursar/importantregistrationinformation.
What are the consequences if I don't pay?
If you are unable to pay by the published fee deadline, you may be dropped from your classes for nonpayment. You may re-register during the late registration period, and a $100 dollar late fee charge will be applied to your account.
How are payments from outside sources applied to my account?
After your financial aid has been processed and awarded, you will need to click on “How Much Do I Owe,” on your Duck account on the Swan portal to have your funds disbursed to your account.
I have been through orientation and registered for classes. I have applied for financial aid, but I haven't received my award letter. Do I have to pay my fees myself?
Yes, tuition and fees must be paid in full by the published fee deadline. If you are later determined to be eligible for financial aid, you will get your refund via BankMobile.
I can't pay all my fees at once, do you have a payment plan?
Yes, we have payment plan options through NELNET.
Cash, checks, credit cards, money orders, cashier checks, and debit cards. We do not take payments over the phone, we require an authorized signature. Preferred method of payment is through the D.U.C.K. (Digital Unified Campus Kiosk) using your debit or credit card. If by mail, send checks, money orders, and cashier checks payable to Clayton State University to Edgewater Hall, 2000 Clayton State Boulevard, Morrow, Georgia 30260, Attention: Bursar's Office. The payment must include the student's name and Laker ID#.
Can others pay on my student account?
Yes, you can authorize others to have access and pay on your student account. Just go to the D.U.C.K. (Digital Unified Campus Kiosk) and your student account click on HOW MUCH DO I OWE? Click on Authorized user and follow the instructions. Please note, some web browsers may not be compatible with Clayton State University online systems, which may affect online payments.
When is the fee deadline?
Fee deadlines are published on the Bursar homepage under IMPORTANT REGISTRATION INFORMATION.
During the semester, an audit of accounts found an error on my charges. For example, a lab fee was assessed after I paid my tuition. Am I responsible for paying it?
Yes. We are required to correct any errors made as soon as they are discovered. Payment is due immediately upon notification.
Can I be exempt from fees I don't use?
It is Clayton State University’s policy that students pay all mandatory fees.
Does HOPE cover mandatory fees? (SUMMER 2011 ONLY)
HOPE covers about half of the mandatory fees (the state placed a cap on HOPE funds several years ago). The student is responsible for paying any remaining balance.
Does HOPE cover mandatory fees? (BEGINNING FALL 2011)
No, HOPE only cover approximately 90% of tuition for qualified students.
What are Bookstore Bucks?
Bookstore Bucks are unused financial aid funds (after tuition, fees, room, and board) that can be placed on your LakerCard at the beginning of each semester. Bookstore Bucks can be used in the school Loch Shop and Loch's Nest to purchase everything you need: textbooks, course materials, school supplies, and even snacks and Clayton State gear! They can also be used at the LakerCard Center to purchase a commuter meal plan. (Note: Bookstore Bucks cannot be used at Dinning Locations, vending machines, or at SmartPrint locations).
How much money will be put on my LakerCard?
The maximum amount available after tuition/fees are paid is $1,000.
What if I need more than that?
You will have to come out of pocket and be reimbursed when you receive your refund after school starts.
What happens to my money after it leaves the bookstore?
It is returned to your student account so we can balance and begin the refund process.
What happens if I don't use all of my book money?
If you do not us all of your book money it is posted back to your student account and refunded through your HigherOne card.
When will my book money be available?
It is normally available for you 3 days before classes begin through the drop/add period. Any unused funds are returned to your student account after the drop/add period ends.
Refund Policy: Refunds are granted only in limited cases as explained below. All refunds will be delivered through your BankMobile account by your chosen preference. If tuition and fees have been paid by federal or state funds, the refund will be made first to the issuing agency.
1st SHORT SESSION
2nd SHORT SESSION
eCore FULL SESSION
eCore SESSION 1
eCore SESSION 2
Can I pick-up my refund?
We no longer process refund checks. Refunds are delivered to students via BankMobile according to your refund preference when you activate your BankMobile account. We use a third party service who will allow you to choose the delivery of your refund. Go to www.claytonstateonecard.com.
Can you tell me how much my refund is for?
You should be able to view your account information on the Duck. We cannot give this information over the phone.
When will I get my refund?
A file will be sent to BankMobile after the drop/add period ends and financial aid is posted and made available on your account. We are in compliance with federal regulations.
If I have several different,combined awards will I receive a refund for each award or will they be combined?
If everything is on your account when we run the process to create a refund file, all your awards will be paid to you by the method you choose with BankMobile.
Why does it take so long to process my refund?
The Bursar's Office works very hard to ensure you that you get your refund within the Federal guidelines set forth. Due to the volume of refunds we are processing at that time of the term, we must go through a series of checks and balances before we can release the refund file to HigherOne. Go to www.claytonstateonecard.com to review and choose your refund option.
I have a situation and I need my money. Is there something I can do to get it sooner?
Refund files are sent to BankMobile as soon as we are certain all compliance standards and guidelines have been met.
I received notice from the lender that my disbursement date was Monday, today is Friday and I still have not received it. What is the problem? I need my money!
The disbursement date is the date that the lender transfers the money to the school's bank. Once you are determined to be eligible, and your aid is posted to your student account by the financial aid office, the Bursar's Office/Student Accounts then has 14 days after the posting date to send a file to BankMobile.
I have a private scholarship. Can I get the scholarship as pocket money to cover my living expenses?
We must abide by the guidelines set forth by the institution and or donor of the scholarship. Unless stated by donor, scholarships may be refunded to you to aid in your living expenses associated with your enrollment.
How long does it take for my scholarship to apply to my student account?
It takes one to two weeks for your scholarship to process onto your student account.
How do I apply the scholarship to my student account?
All private scholarships are processed through the Bursar’s Office. We require a copy of the donor’s letter or instructions along with the funds.
What is GTP?
In April 2006, the Board of Regents approved a Guaranteed Tuition Plan for all incoming freshman of the University System of Georgia’s 35 institutions. Basically, the program was intended to give students and parents more certainty in planning for college tuition costs by setting a fixed tuition rate for a specified period. Recently the Board of Regents discontinued the policy. Students who entered a USG institution from Summer 2006 through Spring 2009 will remain on the Guaranteed Tuition Plan. Students beginning after Spring 2009 will not be on the plan.
How can I change my address?
You may change it on the Duck or in the Registrar's office. Make sure you also change your information with BankMobile.