This message from the University System of Georgia offers recommendations for employees to protect themselves from identity theft and provides information about resources available through the USG benefits programs.
This is a follow-up to the notice you received last week regarding the Anthem cyber-attack which includes Blue Cross and Blue Shield of Georgia (BCBSGa) and may impact employees and dependents covered under the University System of Georgia Healthcare plans.
Precautions or steps you and your family members may want to consider to be protected from identify theft include:
- Watch mail and accounts closely for signs of fraud or identity theft
- Contact the three credit monitoring services to place a fraud alert or freeze on your account
(If a freeze is placed on an account, obtaining credit or opening accounts where a credit check is required will be affected. Please check with each credit monitoring service for information about how this will impact your ability to get credit)
- Place a security freeze on your minor child’s credit account. Information is available on the Equifax website.
- Be aware of “phishing” scams and phone calls asking for account information
- Monitor credit reports and accounts for signs of suspicious activity; notify the company or financial institution immediately if there is unauthorized activity. A free credit report and information about identity theft can be obtained through www.annualcreditreport.com
If you think you are a victim of identity theft, contact your local police and Federal Trade Commission’s identity theft hotline at 1-877-438-4338 immediately. Information about security freeze and fraud prevention is available at the FTC website.
Important updates regarding Anthem’s response:
· Anthem will not make outbound calls to members about the cyber-attack and will not ask members for their social security numbers, credit card or banking numbers with regards to the cyber-attack.
· Anthem will offer identity repair services and free credit monitoring to anyone who wants to enroll regardless of the impact report. A hotline will be available next week for employees and dependents to enroll in these services regardless of the impact report. Notification to impacted employees will occur in the next few weeks. If you have questions about the Anthem cyber-attack, please contact Anthem at 1-877-263-7995 or at www.anthemfacts.com.
As our office receives updated information from Anthem/BCBSGa, we will continue to pass it along. Updates will also be posted on the USG HR website at http://www.usg.edu/hr/benefits/anthem_bcbsga_cyber_attack_information_and_identity_protection_tips.
Identity Theft Resources available through the University System of Georgia benefit programs:
- If you are enrolled in the Long Term Disability Plan through MetLife, the EAP plan offers Identity Theft information. Call 1-800-511-3920 to speak to a representative. Balance Pro, a MetLife EAP partner, provides identity theft protection information on-line at http://www.balancepro.net/idtheft/index.html
- If you are enrolled in the LifeStyle Benefits Program, Identity Theft services are included with each package. Please call 1-855-647-6766 (Monday – Friday 8am – 8pm EST and Saturday 9am – 6pm EST) for information and to confirm your e-mail address so you will receive monthly e-mail notifications of activity
- Employees enrolled in the basic life insurance through Minnesota Life have general legal services available and attorneys may be able to provide answers to identity theft questions. Please call 1-877-849-6034 to speak to a representative.