The University System of Georgia’s Chancellor's Service Excellence Awards are back this year with a few program changes.
Previously the Chancellor’s Customer Service Awards, they are now the Service Excellence Awards because this title captures the broader definition that is intended by the program. Basically, Service Excellence is what we do every day by facilitating excellence in teaching and contributing to a nurturing learning environment.
Also, the university representatives are now called Service Excellence Ambassadors instead of Customer Service Champions. The program is also broader in scope, as shown by the following eight award categories:
Service Excellence Award – Outstanding Individual
Service Excellence Award – Outstanding Team
Service Excellence Award – Outstanding Leader (Administrator level)
Outstanding Process Improvement Award: Increase Service to Students
Outstanding Process Improvement Award: Increase Effectiveness and Efficiency
Front Desk Support Excellence Award
Outstanding Institution of the Year and President
Service Excellence Ambassador of the Year
The program promotes initiatives that unite the System in service and quality. These initiatives focus on the effective and efficient use of resources to support the success of our students, faculty, staff, and communities. The program also provides a closer connection to meeting the needs of higher education and the USG’s goals to enhance retention, progression, and graduation rates.
The deadline for nominations is July 1, 2014. To submit a nomination, please use the online form at: http://www.usg.edu/service_excellence/recognition_programs. This website will also provide you with more information about the Service Excellence Program, as well as useful tips on "writing an award winning nomination." Clayton State’s Service Excellence Ambassador, Carolina Amero, is also available to answer any questions and assist you with the nominations process.